Cancellation Queries 

 

To cease numbers, you will raise a support ticket via the Zest4 Customer Portal – https://zest4customers.com – the support ticket will be picked up by the Cancellations department within 2 working hours.

 

 

There are 3 main Cancellations ticket types you will use:

 

  • Early Termination Fees (ETF) Query
  • Disconnection Request
  • PAC Request



PAC / STAC / Disconnection Requests 


Please raise a Support Ticket to request PACs, STACs or Disconnections, using the correct ticket category. Bulk PAC requests (>25 numbers) can take up to 10 working days. 


Mobile disconnection requests will be disconnected the next working day, unless otherwise requested. Any applicable Early Termination Fees will be confirmed before disconnection / issue of PAC / STAC and wil become payable on disconnection or on use of the PAC or STAC.



Zest4 is a business provider with no single CLI accounts, so Ofcom Text Switching is out of scope. However, if a Reseller end user texts a published short code, the text will be forwarded to Zest4 and we will forward it on to the Reseller for processing. We will not speak directly with the end user.