Once your helpdesk portal account is activated you can use it to manage open support requests.
Log in to helpdesk.dataquestuk.com with the credentials generated from your first support request. The default view will show you all Open or Pending requests:
Click on a ticket to open it and enable more options. From here you can reply to the ticket to add more detail or request an update, add more people to the request or close it if the issue is now resolved.
You'll recieve notification via email when the status of your ticket changes. Once one of the team has picked up your request it'll look more like this:
You'll now be able to see the status and which agent is assigned to your request.
Once a support request is marked as closed it will no longer show in the default Open or Pending view. To view historical tickets that have now been closed, click on Open or Pending and then select either All Tickets or Resolved or Closed.
